Our Policy

Opening Hours 

Monday to Friday       7am to 7pm 

Saturday to Sunday    8am to 2pm   including public holidays

Billing Policy & Patient Information

Jupiter Health Lakelands

At Jupiter Health Lakelands, we are a mixed billing practice, offering both bulk billed and privately billed consultations.

We are committed to providing accessible, high-quality healthcare while keeping our fees as affordable as possible for our patients.

Standard Consultation Hours

Monday to Friday | 8:00am – 5:00pm

During these hours, bulk billing is available for eligible patients, including:

• Children under 16 years of age

• Eligible Concession Card Holders

• Eligible DVA cardholders

• Eligible concession and Health Care Card holders

Standard private consultation fees apply to patients who do not meet the bulk billing eligibility criteria.

After-Hours, Weekend & Public Holiday Appointments

Private consultation fees apply to ALL patients during the following times:

• Weekdays: Before 8:00am and after 5:00pm

• Weekends & Public Holidays: All day

These fees apply regardless of age or concession card status.

Please note that consultation fees may vary depending on the day, time and type of appointment.

Missed Appointments & Cancellation Policy

We understand that circumstances can change. However, we kindly ask patients to provide at least 3 hours' notice if they need to cancel or reschedule an appointment.

A Did Not Attend (DNA) fee applies to:

• Missed appointments without prior notification.

• Appointments cancelled or rescheduled with less than 3 hours' notice.

Providing adequate notice allows us to offer the appointment to another patient who may be waiting to see a doctor.

Outstanding DNA fees must be settled before further appointments can be booked.

Thank You for Your Understanding

We appreciate your understanding and ongoing support. Our team is always happy to clarify consultation fees and available billing options before your appointment.

If you have any questions regarding fees or billing eligibility, please speak with our friendly reception team.

Monday - Friday  Between 8am and 5pm and Saturdays before 1pm (Including Telehealth)

Brief Consultation: $70.00                       
Standard Consultation: $92.00             
Long Consultation: $165.00                   

Out of Hours Fees before 8am and , Saturdays after 1pm , Sundays and Public Holidays (Including Telehealth)

Brief Consultation : $90                          
Standard Consultation: $120                    
Long Consultation : $200                         

Walk- Ins 

We normally require people to make a booking but we can sometimes help if you walk into the clinic. Priority is given to people who made a booking. PLEASE NOTE ALL WALK INS WILL INCUR A PRIVATE FEE.

Home Visits

If your a regular patient and can't travel to the medical centre , your GP may be able to visit you at your home. This is at the discretion of your GP.

Pre-employment Medicals and Driving License Medicals are not covered by Medicare and have private fees attached.  

Private Fee's apply for ALL patients for any skin related procedures or consultations.

• Skin Check - $120
• Mole Mapping - $220

Certain surgical procedures also incur additional costs. Please ask the doctor or nurse prior to any procedure if any out of pocket expenses will be incurred.

All accounts are to be paid on the day.

Reception will be able to submit your claim to Medicare on your behalf after payment of your account, provided you bring your CURRENT Medicare Card and Debit Card.

Outside of hours Care 

For after hours medical attention, please contact the following or alternatively seek  the nearest Hospital Emergency Department.

Peel Health Campus 

110 Lakes Rd , Mandurah. 6210

Ph: (08)  9531 8000 

Medicare Urgent Care Clinic - Rockingham

18 Civic Boulevard, Rockingham. 6168

Ph: (08) 9557 1140

Or Night Doctor bulk billed locum service on 1300 644 483  for home visits. 

Results Notifications policy

Urgent Results

Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied.
If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

Non-Urgent Results

Our nurse will contact you via phone to advise that you need to make a non-urgent appointment to see your doctor.

If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.

Please note: if your results are normal we will not contact you.

You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

At no time are results provided to you over the phone due to confidentiality laws.

CONFIDENTIALITY POLICY

Your medical information is confidential; however, we on occasion forward certain medical information to other medical organisations (i.e. Immunisation Register, Specialists). All information is handled according to the current State legislation. The Privacy Amendment Act and the Australia Privacy Principles. Should you require any further information, please ask to speak to our Practice Manager.

In order to maintain confidentiality and to avoid delays, it is our Practice Policy not to interrupt the Doctors during consultations, except in the event of a medical emergency. All patients are asked to make an appointment for non-urgent advice, repeat prescriptions, referrals and most test results.

Our medical centre complies with all confidentiality and privacy obligations . Please ask our reception to view our privacy policy at any time. 

Policy for secure management of patient health information

Management of Personal Health Information 

This practice has strict guidelines on confidentiality , patient consent ,consent for a 3rd party to obtain information,transferring health information and access and security of personal health information. It adheres to the National Privacy Principles Act and the Health Records and Information Act.

Telephone and Electronic Communication 

Electronic communication is available via email at reception@jupiterhealthlakelands.com.au.All personal email is stored on a program specific encrypted computer data base system. Any email or phone calls addressed to clinical staff will be forwarded to the appropriate physician.