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Phone 08 61693900

Email reception@jupiterhealthlakelands.com.au

Address
shop 18 , 49 Banksiadale Gate, Lakelands WA 6180

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Our Policy

 

Billing & Fees

At Jupiter Health Lakelands, we bulk-bill all patients who hold a valid Medicare card.

For all non-Medicare card holders, a list of our consultation fees is provided below:

Monday - Friday

Brief Consultation: $45.70
Standard Consultation: $65.00
Long Consultation: $101.00

Pre-employment Medicals and Driving License Medicals are not covered by Medicare and have private fees attached.

Certain surgical procedures also incur additional costs. Please ask the doctor or nurse prior to any procedure if any out of pocket expenses will be incurred.

As of 1st September 2021, PRIVATE FEES shall apply to all WEEKEND and PUBLIC HOLIDAY appointments for patients over the age of 16 years and non-concession or pension card holders.

All accounts will be payable on the day.

Reception will be able to submit your claim to Medicare on your behalf after payment of your account, provided you bring your CURRENT Medicare Card and Debit Card.

 

Results Notifications policy

Urgent Results

Your doctor or the practice nurse will attempt to contact you immediately via the contact details supplied.
If our attempts at contact are unsuccessful, a letter will be forwarded to your address to contact us urgently for an appointment.

 

Non-Urgent Results

Our nurse will contact you via phone to advise that you need to make a non-urgent appointment to see your doctor.

If our attempts to contact you are unsuccessful, a letter will be forwarded to your address to contact us for a non-urgent appointment.

Please note: if your results are normal we will not contact you.

You are welcome to phone us to check if your results have been returned to us, but you will have to make an appointment to discuss these results.

At no time are results provided to you over the phone due to confidentiality laws.

 

Did Not Attend (DNA) and Cancellation Policy

Due to the high demand for bulk billing appointments and the high number of non-attendances and cancellations for GP appointments, we will charge a fee of $40 per single consultation or $80 per double consult, for any appointment that is not attended or not cancelled 4 hours before the appointment time.

If this account is not paid, a letter of suspension of services and the outstanding account will be issued. This letter will see your access to all services suspended until accounts are paid. There may also be the possibility of permanent suspension from the practice at the doctor’s discretion for repeat offenders.

We have many wasted appointments every day and by introducing this policy we hope patients will consider cancelling their appointments so that others may access them if required.

If you have any concerns please speak with our reception staff.

 

CONFIDENTIALITY POLICY

Your medical information is confidential; however, we on occasion forward certain medical information to other medical organisations (i.e. Immunisation Register, Specialists). All information is handled according to the current State legislation. The Privacy Amendment Act and the Australia Privacy Principles. Should you require any further information, please ask to speak to our Practice Manager.

In order to maintain confidentiality and to avoid delays, it is our Practice Policy not to interrupt the Doctors during consultations, except in the event of a medical emergency. All patients are asked to make an appointment for non-urgent advice, repeat prescriptions, referrals and most test results.